Contact Support

If you experience any issues, have feature requests, or need assistance using InvoAIce, please contact us anytime.

Email:

aurenix.apps@gmail.com

We usually respond within 24–48 business hours.

Frequently Asked Questions

What is InvoAIce?

InvoAIce helps freelancers, consultants and businesses create professional invoices using manual or AI-assisted tools, manage clients, track payments, generate reports, export PDF and CSV files and work with multiple currencies.

Do I need an account?

Yes. Sign in with Apple or Google to securely store and sync your invoice data.

Can I use the app without signing in?

No. An account is required to create and manage invoices.

How do I create an invoice?

Tap Create Invoice, enter your client information, add items and pricing, then save your invoice.

Can I edit an invoice later?

Yes. Open any invoice and select Edit to make changes.

What is AI Invoice Generation?

AI Invoice Generation helps create invoice drafts from a short description or voice input, saving time when preparing invoices.

Can AI create a complete invoice?

AI generates a draft based on the information you provide. Always review client details, pricing, taxes, totals and payment information before sending an invoice.

Do I need Pro to use AI features?

Yes. AI-powered invoice generation is available only with an active Pro subscription.

Is there an AI usage limit?

Yes. AI requests may be subject to monthly usage limits depending on your subscription plan.

Can I export invoices as PDF?

Yes. Every invoice can be exported as a professional PDF document.

Can I export my data as CSV?

Yes. Reports and invoice data can be exported as CSV files where supported.

What reports are available?

You can view business insights including revenue, invoice status, payment analytics and custom reporting.

Does InvoAIce support multiple currencies?

Yes. InvoAIce supports multiple currencies, allowing you to invoice clients around the world.

When are my invoices synced?

Invoices are securely synced to your account whenever changes are saved and an internet connection is available.

Will my data transfer to a new device?

Yes. Simply sign in using the same Apple or Google account to access your invoices and settings.

Can I use InvoAIce on multiple devices?

Yes. Your data syncs across supported devices signed in with the same account.

What does Pro include?

Pro unlocks AI invoice generation, premium reports, advanced exports and future premium features.

How do I restore purchases?

Open Settings and tap Restore Purchases.

How do I manage or cancel my subscription?

Subscriptions are managed through your Apple Account settings and can be cancelled at any time.

Can I get a refund?

All subscription payments are handled by Apple. Refund requests must be submitted through Apple's App Store support.

How do I report a bug or request a feature?

Contact us by email with details of the issue or your feature request.

I found incorrect invoice information. What should I do?

Review and edit the invoice before sending it. If the issue continues, contact our support team.

The AI generated incorrect information.

AI-generated content is intended as drafting assistance. Always review invoice details before sharing them with clients.

Is my data secure?

Yes. Your account and invoice data are securely stored using encrypted connections and trusted cloud infrastructure.

Can I delete my account?

Yes. You can permanently delete your account and associated data from the Settings screen.